TERMS OF USE
DATE LAST MODIFIED: These Terms of Use and this Policy were last updated on 30 August 2025
The headings of the clauses in this Agreement are for the purpose of convenience and reference only and shall not be used in the interpretation of, nor modify, nor amplify the terms of this Agreement, nor any clause hereof. Unless a contrary intention clearly appears:
1.1. Words importing:
1.1.1. Any one gender includes the other two genders;
1.1.2. The singular includes the plural and vice versa; and
1.1.3. Natural persons include created entities (corporate or unincorporated) and the state, and vice versa.
1.2. The following terms shall have the meanings assigned to them hereunder, and cognate expressions shall have corresponding meanings, namely:
1.2.1. “Agreement” means these Terms of Use and all documents incorporated by reference;
1.2.2. “App” means the mobile and online dating application known as Trumate, owned and operated by Trubase Technologies (Pty) Ltd, as updated from time to time, including any web-based derivatives thereof;
1.2.3. “Data Subject”, for the purposes of POPIA, means a User;
1.2.4. “ECTA” means the South African Electronic Communications and Transactions Act No. 25 of 2002;
1.2.5. “Information Officer” means the person appointed by us from time to time as contemplated by Part B of POPIA, currently being the person nominated in clause 11 below;
1.2.6. “Trumate” means Trubase Technologies (Pty) Ltd, a private company duly incorporated in terms of the laws of South Africa, and “we”, “us”, “our” and “ours” will have a corresponding meaning;
1.2.7. “Minor” means any person under the age of 18 (eighteen) years, and “child” will have the same meaning;
1.2.8. “PAIA” means the Promotion of Access to Information Act 2 of 2000, including all regulations promulgated thereunder;
1.2.9. “PAIA Manual” means the document contemplated by clause 10 below, which can be accessed upon request or via our website/app link: PAIA MANUAL
1.2.10. “POPIA” means the Protection of Personal Information Act 4 of 2013, including all regulations, codes of conduct, compliance manuals, and guidelines that may from time to time be promulgated thereunder;
1.2.11. “Process” or “Processing” means operations and activities related to collecting, receiving, recording, organising, collating, storing, updating or modifying, retrieving, altering, consulting and using, disseminating, transmitting and sharing, deleting, and destroying personal information;
1.2.12. “Regulator” means the National Information Regulator established in terms of Part A of Chapter 5 of POPIA;
1.2.13. “Service” means the social and dating enabling service rendered by the App, which, inter alia, entails collecting your personal information and making the same available to third parties on the terms recorded herein;
1.2.14. “Terms of Use” means the provisions as contained in these terms of use;
1.2.15. “User” means a consumer who uses the App, and the terms “you”, “your”, and “yours” when used in these Terms of Use mean any user of the App, and “use”, “using”, and “used” mean the accessing of the App and viewing of the App’s content.
Trumate is a mobile application (the “App”) owned and operated by Trubase Technologies (PTY) Ltd, a company duly registered in South Africa with registration number 2025/507933/07 (“Company,” “we,” “us,” or “our”). All intellectual property rights, including but not limited to copyrights, trademarks, logos, designs, content, and technology associated with the App, are the exclusive property of TruMate. No part of the App may be copied, reproduced, or used without our express written permission.
Trumate is responsible for collecting, processing, and protecting personal information in accordance with this Privacy Policy and applicable data protection laws.
3.1. By accessing or using this App, you agree to these Terms of Use and all applicable annexures and hyperlinks hereto, which form a legally binding agreement (“Agreement”). If you disagree, please exit this App immediately.
3.2. Access to and use of this App and the information, products, and services available through this App are subject to these Terms of Use and to all applicable laws and regulations, including but not limited to the provisions of ECTA, POPIA, and PAIA, where applicable.
3.3. All content on this App belongs to Trumate, unless indicated otherwise. The content of advertisements belongs to the advertisers, but Trumate owns the compilation thereof. Any personal information you may upload to the App remains proprietary to you, but by using the App, you grant Trumate a limited license to make such information available to other users of the App (in accordance with your profile settings) and potential advertisers, subject to the terms of this Agreement. We deal with this aspect in more detail below. By using the App, you consent to us collecting, storing, disseminating, and using your personal information, subject to the terms and conditions recorded herein. Please make sure you fully understand the extent of the consent you give us. We strictly adhere to the provisions of POPIA and are here to assist you in fully understanding your rights under said Act.
3.4. This App may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion in this App complies with all applicable laws and regulations. Trumate accordingly excludes, to the fullest extent permissible under law, any responsibility or liability for any error or inaccuracy appearing in advertising or sponsorship material.
3.5. Trumate may at any time, without notice, impose further and additional Terms of Use relating to the use of this App. Your agreement to these Terms of Use automatically binds you to the additional Terms of Use.
3.6. The latest Terms of Use will be posted on the App, and you should always review these Terms of Use prior to using the App to ensure that you have a current understanding of the Terms of Use under which you are permitted to access this App. If you cannot access the Terms of Use via the Internet, a copy of the most recent Terms of Use can be provided by e-mail upon request.
If you access and/or use the App in any way, you warrant and agree that:
4.1. You are 18 (eighteen) years or older and of sound mind;
4.2. You have not been convicted of any crime related to assault, murder, battery, harassment, stalking, or any offence contemplated by the South African Sexual Offences Act 23 of 1957, as amended from time to time;
4.3. You are ordinarily resident and domiciled within the Republic of South Africa or otherwise legally entitled to access and use the App in your jurisdiction;
4.4. Any information you may provide or content you may upload to the App is truthful, correct, and accurate, is not in any way aimed at misleading or deceiving any other User, and does not infringe on any third party’s intellectual property rights, privacy rights, or any other rights protected by law;
4.5. You will not create a false identity, misrepresent your age, impersonate any person or entity, or otherwise mislead other Users as to your identity, background, or intentions;
4.6. You will not use the App for any unlawful purpose or in any way that violates these Terms of Use, the Community Rules, or applicable laws and regulations;
4.7. You will not use automated scripts, bots, crawlers, scrapers, data-mining tools, or any other automated means to access, collect, copy, or extract data or Content from the App or its Users;
4.8. You will not reverse engineer, decompile, disassemble, attempt to derive source code from, or otherwise tamper with any part of the App or its Services;
4.9. You will not upload, post, transmit, share, or otherwise make available any material that contains viruses, malware, spyware, Trojan horses, worms, time bombs, or any other harmful or disruptive code;
4.10. You will not interfere with, disrupt, or attempt to gain unauthorised access to the App, its servers, networks, or any other systems connected to the Service;
4.11. You will not use the App for the purpose of promoting or soliciting commercial services, advertising, fundraising, or pyramid schemes without our prior written consent;
4.12. You will not engage in stalking, harassment, abusive conduct, hate speech, discriminatory conduct, or any behaviour that threatens the safety or dignity of another User;
4.13. You will not collect, store, publish, or share personal information about another User without their express consent, except as permitted by law;
4.14. You acknowledge that your use of the App is entirely at your own risk and subject to these Terms of Use at all times.
5.1. Trumate’s license to your Content shall be non-exclusive, except that Trumate’s license shall be exclusive with respect to derivative works created through use of the Service.
5.2. You agree that any Content you place or that you authorise us to place on the App may be viewed by other users, may be shared within the Service, and may be accessible to potential advertisers and third-party partners in accordance with the terms of this Agreement and our Privacy Policy.
5.3. You understand and agree that we may monitor, review, or moderate any Content you post as part of the Service. We may, at our sole discretion, delete or remove any Content, in whole or in part, that violates this Agreement, is contrary to the spirit of Trumate, infringes on any person’s rights, or may harm the reputation, integrity, or security of the Service.
5.4. By agreeing to these Terms of Use, you also agree to the terms of our Privacy Policy, which is incorporated by reference and available on the App.
5.5. Posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, pornographic, profane, or otherwise objectionable material, or any material that could constitute or encourage conduct that would be considered a criminal offence or violation of any law, is strictly prohibited. You are bound by the Community Rules set out in this document, as amended from time to time by Trumate.
5.6. Although Trumate reserves the right to review and remove Content that violates this Agreement, such Content remains the sole responsibility of the User who posts it. We cannot guarantee that all Content will comply with this Agreement. If you see Content on the Service that violates this Agreement, please report it to us at: complaint@trumateapp.com
5.7. We reserve the right to monitor your communications with us, whether by mail, voice, fax, e-mail, in-app messaging, or any other form of transmission, for the purposes of quality control, compliance, security, and other legitimate business needs.
5.8. Notwithstanding the foregoing, all personal data provided to us as a result of this App will be handled in accordance with our Privacy Policy and in adherence with the requirements of ECTA and POPIA.
5.9. The confidentiality of your username, password, and account details is solely your responsibility. You agree to notify us immediately if you suspect any unauthorised access or breach of your account security.
5.10. Trumate reserves the right, at its sole discretion, to suspend or terminate your access to the Service if you are deemed to have violated this license, these Terms of Use, or our Community Rules.
All content, software, features, designs, trademarks, and intellectual property associated with the Application remain the exclusive property of Trumate and its licensors. You are granted a limited, non-transferable, non-exclusive licence to use the Application for personal, non-commercial purposes in accordance with these Conditions of Use. Any unauthorised use, reproduction, distribution, or modification of the Application or its content is strictly prohibited.
“Trumate,” its logo, tagline, and associated marks are registered or unregistered trademarks of Trubase Technologies (PTY) Ltd or its affiliates. You may not use, copy, or imitate these marks without our prior written consent. Third-party trademarks displayed within the Application remain the property of their respective owners.
The Application may contain links to external websites or resources. We do not endorse, control, or assume responsibility for the content, policies, or practices of third-party websites. Accessing such links is at your own risk, and you agree that we are not liable for any damage, loss, or consequences arising from your use of external resources.
To maintain a safe and respectful environment, you agree not to:
Violation of these rules may result in suspension or permanent termination of your account, at our sole discretion, without refund of any fees paid.
Users are encouraged to report any behaviour, profiles, or content that violates these Conditions of Use. Reports can be submitted through the in-app reporting tools or via our support email. We reserve the right to investigate, take corrective measures, and cooperate with law enforcement where legally required.
We reserve the right, but not the obligation, to monitor activity within the App to ensure compliance with these Terms of Use.
18.1 Consequences of Breach
Any violation of these Terms of Use may result in one or more of the following actions, at our sole discretion:
Enforcement actions do not limit our right to pursue other remedies available under the law.
19.1. Any views, statements, or content expressed on this App do not necessarily reflect the views of Trumate, its affiliates, subsidiaries, holding companies, partners, employees, officers, agents, or representatives. Any guidance, suggestions, or statements provided on this App do not constitute professional advice of any kind. You acknowledge and agree that Trumate accepts no liability for any actions you take based on such information.
19.2. This App is provided on an “as is” and “as available” basis, without warranties of any kind. To the fullest extent permitted by applicable law, Trumate, its affiliates, service providers, and licensors disclaim all warranties, whether express, implied, statutory, or otherwise.
19.3. Without limiting the foregoing, Trumate, its affiliates, service providers, and licensors do not warrant and expressly disclaim any warranties regarding:
19.3.1. Merchantability, fitness for a particular purpose, title, or non-infringement;
19.3.2. Delays, interruptions, errors, or omissions in the operation of this App;
19.3.3. Transmission, delivery, or availability of this App at any specific time or location;
19.3.4. Accuracy, currency, reliability, or results of use of any content on this App; and
19.3.5. Any third-party Apps linked to or accessible via this App.
19.4. Any representation or warranty not explicitly set forth in these Terms of Use is expressly excluded. You may not rely on such representations or warranties, and Trumate accepts no responsibility for any losses you may incur as a result of using this App.
19.5. You are responsible for evaluating, or seeking professional advice regarding, the accuracy and completeness of all information, statements, opinions, and other materials available on this App or any linked App.
20.1. To the fullest extent permitted by law, Trumate excludes liability for any losses or damages of any nature, whether direct, indirect, incidental, special, punitive, or consequential, including, without limitation: loss of data, loss of income, loss of profit, loss or damage to property, claims of third parties, or other losses, even if Trumate has been advised of the possibility of such damages.
20.2. You assume full responsibility for implementing appropriate procedures for data backup, virus protection, and other protective measures as may be necessary.
20.3. This limitation of liability applies regardless of the legal theory upon which a claim may be based, including contract, negligence, tort, or strict liability.
20.4. Nothing in these Terms of Use seeks to exclude or limit liability for fraudulent misrepresentation.
You agree to indemnify, release, and hold harmless Trumate, including its officers, directors, agents, representatives, and employees, from any claim, liability, loss, expense, or demand, including legal fees, arising from your violation of these Terms of Use or your use of this App or any information, materials, products, or services available through this App.
Trumate reserves the right, at any time and without notice, to modify, edit, suspend, or discontinue, temporarily or permanently, this App or any part thereof, including the information, materials, products, or services available through it. You agree that Trumate will not be liable to you or any third party for any such modification, suspension, or discontinuation.
23.1. These Terms of Use, along with any documents incorporated by reference, constitute the entire agreement between you and Trumate regarding the use of this App. No other representations, statements, or inducements, whether oral or written, shall bind either party.
23.2. If any provision of these Terms of Use is held to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be reinterpreted to best achieve its original intent, and the remaining provisions shall continue in full force and effect.
24.1. Failure by Trumate to enforce any provision of these Terms of Use or exercise any right shall not constitute a waiver of such provision or right.
24.2. Any waiver must be in writing. Unless explicitly stated otherwise, a waiver by Trumate of any breach or right shall not constitute a waiver of any subsequent breach, provision, or right.
25.1. This App is controlled and operated by Trumate from its offices in the Republic of South Africa. Trumate makes no representation that content on this App is appropriate or available for use outside South Africa.
25.2. Users accessing this App from other countries are responsible for compliance with applicable local laws regarding use of the App and its content.
25.3. These Terms of Use shall be governed by the laws of the Republic of South Africa. You irrevocably submit to the exclusive jurisdiction of the South African courts for any disputes arising from these Terms of Use.
25.4. Notwithstanding the foregoing, Trumate reserves the right to initiate legal proceedings in any jurisdiction where it believes a breach of these Terms of Use has occurred or is originating.